Month: September 2019

Changes of user relationship in AD can’t be correctly synchronized to SCSM

Issue Description The relationship of users might be not correctly updated if related users were once re-named in AD or have duplicate records in DB. Cause 1 – Known Issue: a renamed user in AD will be treated as a new object in SCSM Symptom There are multiple records for …

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Tips and Tricks for Applying SCORCH 2016 UR4 and Later Versions

Note: The issues mentioned below may occur after you install Orchestrator 2016 UR4, or install later versions directly without installing UR4 first. Issue 1 After upgrading Orchestrator to 2016 UR4 or 1801, you may get the following error message: “Could Not Connect To The Specified Database Server” or “The Server …

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